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How We Handle Your Account Information

We collect only what we need to run your account, process bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we store, how we use it, and the rights you have over your data.

Account data stored securelyPayment details encryptedAccess request any timeDelete or update on requestBangladesh region support
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DATA HANDLING

How We Protect and Manage Information

We encrypt wallet numbers, session tokens and payment credentials both in transit and at rest. Access to account data is restricted to the support and finance teams who need it to process withdrawals or resolve disputes. You can update your phone number, change wallet details or request a full data export from account settings at any time.

Encrypted Storage

bKash, Nagad and Rocket account numbers are stored using industry-standard encryption. Session cookies are marked secure and http-only so scripts cannot read them, and payment tokens expire after each transaction completes.

Cookie Use

We set a session cookie to keep you logged in and a preference cookie to remember language and display settings. No tracking cookies from third-party ad networks. You can clear cookies through browser settings without losing access.

Data Retention

We keep transaction history for the period required by payment processors and Bangladesh financial regulations. Inactive accounts are archived after the retention window, but you can reactivate and retrieve your balance any time before deletion.

Your Rights

Request a copy of your data, correct outdated wallet details, or delete your account entirely. We process requests within a few business days and confirm when changes go live. Contact support with your registered phone number to start.

PRIVACY CONTACT

Reach Us About Your Data

If you need to request your data, update wallet details, delete your account or ask how we process information, our support team can help. We handle privacy requests through the same channels as account queries, so you get a reply from someone who already knows the platform.

Live Chat Open the chat icon in the bottom corner of any page. Privacy and data requests go to the same team that handles account help, so you get a response in minutes during support hours.
Email Support Send your request to the support address shown in account settings. Include your registered phone number so we can verify ownership before releasing or changing data tied to your account.
Account Settings Log in and head to the privacy section under settings to see what data we hold, update wallet details or submit a deletion request directly without waiting for a reply.

Privacy Policy Questions

We collect your phone number, username, the bKash, Nagad or Rocket wallet number you use for payments, device type, browser and IP address for session security. Game history and balance are logged to maintain your account.

Yes. Log in, go to account settings and open the privacy section to view stored data. You can also request a full export by contacting support with your registered phone number for verification.

Head to account settings, select payment methods and enter the new wallet number. We may ask you to verify ownership by sending a small test deposit before we process withdrawals to the updated wallet.

We share payment credentials only with the processors handling bKash, Nagad and Rocket transfers so deposits and withdrawals can clear. We do not sell data to advertisers or unrelated companies.

We retain transaction records for the period required by payment partners and Bangladesh financial regulations. Inactive accounts are archived after that window, but you can request reactivation before final deletion.

Contact support through live chat or email with your registered phone number. We will verify ownership, process any pending withdrawal, then delete your account and personal data within a few business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.